Returns made easy – no stress, no hassle
We’re confident that you’ll love your Bathmate.
But if you try it and realise it’s not for you? No problem.
We’ve got you covered with a quick and easy returns process.
Our risk-free 60-day money-back guarantee
If you’re not satisfied for any reason with your Bathmate within 60 days of purchase, you can return it for a full refund.
No awkward questions – just ship it back to us and we’ll handle the rest.
How to return your Bathmate
1️⃣ Reach out to us: Email our support team at support@bathmatedirect.com
2️⃣ Receive your return details: We’ll send you the return address and simple instructions
3️⃣ Ship it back: Ship your Bathmate back to us. Once we’ve received it, we’ll process your refund
Got a faulty or damaged item?
We’ve got you covered there too. Every Bathmate pump comes with a free 2-year warranty.
And in some cases, we can send replacement parts instead of asking you to return your pump – so you don’t have to take a break from your routine.
Need help? Just reach out and we’ll make it right.